Quarterly $600 subscription fee charged - as stipulated in signed agreementĨ/10/15 Customer requested information about cancelling : Contract signed - implementation fee charged on Į-mails and phone calls from implementation team getting started on database over the next three weeks - training plan set. AppFolio refundedyour subscription fee and waived the early termination fee at your request however we did not refund the implementation fee as you stated you were happy to pay this amount. Hear that our implementation process was not a good fit for your business.Below is a summary of the communications between us. Thank you for your message and we are sorry to. Once I hear back, I'll ask our Billing Department to apply the service credit to your account. Please email back your confirmation on the summary of our call, acceptance of a $360 service credit, and your desire to continue your partnership with AppFoilo. The $360 credit will be applied to your account and may be used towards any future charges. Your service enhancement requests will be passed along to our Product Team, no timeline or guarantee of developmentĪppFolio will provide a service credit equal to 2 months service ($360), as requested. Owner ACH, as with all AppFolio Value Added Services, are entirely optional Owner ACH will carry additional per use charges paid to AppFolio Owner ACH Payments are under development, but there is no exact timeline NACHA file with no charges from AppFolio, but possible associated costs from your bank Possible fees incurred by tenants paying through AppFolio's optional payment platformĪppFolio's optional fees for screening (two options - $10 or $15) I'm very pleased that you're interested in continuing a business partnership with AppFolio. Thanks for your time on the phone this afternoon. Stress Free Property Management LLCOwner/Property Manager I accept this resolution and will continue with Appfolio. From: BDate: Fri, at 2:28 PMSubject: Re: AppFolio Account & ComplaintTo: B Thank you B, I appreciate you reaching out. Please see below for the communication with the customer setting out a resolution to their complaint.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |